Retail operations
Store Operations Checklist for Indian Retail Chains: The Complete Template (Opening, Closing, Merchandising, Compliance)
A store operations checklist is the daily contract between head office and the floor: what must be true before the door opens, during the day, and after it closes. The template below is written for Indian retail chains, with the compliance items that are easy to forget, and a note on how photo proof and AI audits turn a list into evidence.
Opening
- Shutter, lights, AC and music on; POS and card machine tested.
- Cash float counted and logged.
- Floor, glass and fixtures clean; trial rooms and washrooms checked.
- Window and focal displays match this week's planogram; price tags on every SKU.
- Offer signage for the current scheme up, old scheme down.
- Consent notice at the entrance and desk cards in place where conversations are recorded.
- Staff in uniform, name badges, daily brief done.
During the day
- Hourly floor walk: shelves faced, demo units working, queues under target.
- Stock-outs logged with the variant asked for.
- Every non-buying customer asked for a number with a reason.
- Cash drops as per policy.
Closing
- Sales reconciled with POS; cash counted and logged.
- Demo units charged and secured; high-value stock in the safe.
- Cleaning done; waste cleared; AC and lights off.
- Tomorrow's offer signage staged.
- Incident and complaint log updated.
Weekly and monthly
- Planogram compliance photo audit.
- Fire extinguisher, first aid and signage checks.
- Compliance: licences displayed, GST invoice format, consumer rights notice, DPDP notice current.
- Training completion and certification status.
From list to evidence
A checklist that is ticked is a claim; a checklist with a photo is evidence; a photo checked by an AI audit is evidence at scale. BorentisOps runs these lists on the store phone with photo proof, flags gaps and assigns fixes, and reads the result next to the store's sales conversation scorecard. Wooqer and Pazo are established alternatives for the operations half alone.
Frequently asked questions
Can we copy this template?
Yes. Adapt the items to your category and add the ones your compliance team requires.
How often should audits happen?
Daily self-checks with photo proof, weekly planogram audits, monthly compliance audits, and an unannounced visit a quarter.
Related reading
Where Borentis applies this
- Execution Scorecards: See the floor before the P&L does.
- Launch & Offer Execution: Know your launch landed, on day one.
- Compliance & Consent: Proof of what was said at the counter.
Borentis is the Agentic Operating System for Customer Interactions, built for Indian retail floors: consented one-tap capture on the advisor's phone, every conversation scored against your playbook with the evidence behind every number, leads created when a number is heard, and coaching from your own best conversations.