Conversation Intelligence suite · Add-on
Borentis Contact
Contact Centre Conversation Intelligence
Every call, inbound or outbound, on the same playbook as the floor.
The customer who walks into a showroom usually called first, and the one who walked out usually gets a call after. Borentis Contact brings those calls onto the same playbook as the floor, so the whole journey is scored, coached and attributed together.
What it does
- Outbound calls through the dialer and inbound calls on toll-free numbers, imported or recorded natively.
- In-app calling for pre-visit and post-visit follow-ups from the advisor's own phone.
- The same rubric, scorecards and coaching as in-store, with call-specific steps where needed.
- Calls matched to the store visit, so recovery and attribution span both.
Use cases it powers
- Walk-out Recovery: Turn the customer who left without buying into a follow-up they answer, and prove the recovered sale.
- Compliance & Consent: Proof of what was said at the counter, and a consent trail built for the DPDP Act, for every conversation.
Where Borentis applies this
- Walk-in Recovery: The customer who left is still yours.
- Compliance & Consent: Proof of what was said at the counter.
- Playbook Adherence: Your playbook, finally observed.
Frequently asked questions
Which dialers?
Recordings can be imported from any dialer that exports them; native connectors follow client demand.
Also in Conversation Intelligence suite
Borentis FloorIn-Store Conversation Intelligence · LiveBorentis RemoteVideo Sales Conversation Intelligence · Roadmap
Start with Borentis Floor. Every product in the family runs from the same captured, consented conversation, so a pilot on the floor is the first step to all of it.