Borentis Floor
In-Store Conversation Intelligence
Every conversation on the floor, on the record.
Borentis Floor is the core product: the consented capture of face-to-face sales conversations, the scoring against your own playbook, the leads created from non-buyers and the coaching drawn from your best advisors. Everything else in the family runs from the conversation it captures.
What it does
- One tap on the advisor's phone, consent from the customer first, offline-first so no conversation is lost in a dead zone.
- Scoring step by step against the retailer's own playbook and rubric, with the transcript line behind each score.
- Objections, competitor mentions and unmet demand ranked by store and week.
- Leads with the need, budget, objection and date from every non-buyer who gave a number, with a follow-up brief for the advisor.
- Coaching from the network's best conversation on each step; scorecards by advisor, store and region.
- Audio deleted after transcription; transcripts retained on a stated policy; customers anonymous in reports.
Use cases it powers
- Sales Execution: Get every advisor selling the way your best one does, with the playbook observed in every conversation.
- Walk-out Recovery: Turn the customer who left without buying into a follow-up they answer, and prove the recovered sale.
- Market & Competitor Intelligence: Hear which rival is winning at your counter, why customers did not buy, and what they asked for that you do not stock.
- Network Performance: See how three hundred stores sell, not just what they sold, and catch the launch that did not land on day one.
Where Borentis applies this
- Playbook Adherence: Your playbook, finally observed.
- Walk-in Recovery: The customer who left is still yours.
- Objection Intelligence: The reason they did not buy, in their own words.
- Competitor Defence: Hear the rival the moment your customer names them.
- Execution Scorecards: See the floor before the P&L does.
Frequently asked questions
What does a pilot look like?
A handful of stores, the playbook written as steps, consent signage and wording from the free generator, and the first scorecard within the first week of capture.
Which languages?
Hindi, English and Hinglish on day one, with other Indian languages enabled per client.
Also in Conversation Intelligence suite
Start with Borentis Floor. Every product in the family runs from the same captured, consented conversation, so a pilot on the floor is the first step to all of it.