Telecom
Postpaid, prepaid, MNP and broadband conversations scored for plan fit, disclosures and the rival's offer.
Telecom stores run the highest-volume, most regulated face-to-face conversations in retail: plan changes, MNP, upgrades, broadband, each with disclosures that must be made and a rival offer the customer has already seen. Conversation intelligence for telecom scores every consented conversation for plan fit, disclosure and defence, across thousands of stores, and replaces sampled audits with full coverage.
What the floor conversation contains
- The disclosure line: lock-in, fair-use, activation charges, stated or skipped.
- The rival's plan named, the argument behind it, and the counter used.
- Upsell attempted or not: the add-on, the family plan, the device.
- The customer's stated reason for the visit versus what was sold.
- Consent, captured before the conversation, for every recording.
What changes with Borentis
- Disclosure compliance by store and advisor, daily, with the line behind each score.
- Rival offer mention rate by city and week, seen before it reaches churn.
- A per-tenant rubric with fatal, compliance, sentiment and CX dimensions, so the score matches the operator's own audit.
- Coaching from the best conversations on each step, across the network.
On the floor
An operator sees a rival's family plan named in a growing share of postpaid conversations in one city, two weeks before churn reports move. The counter that works, from two advisors in one store, is trained across the circle within the week, and the mention rate stops turning into walkouts.
Products that fit this floor
Where Borentis applies this
- Compliance & Consent: Proof of what was said at the counter.
- Competitor Defence: Hear the rival the moment your customer names them.
- Playbook Adherence: Your playbook, finally observed.
- Execution Scorecards: See the floor before the P&L does.
Frequently asked questions
Can the rubric match our existing audit form?
Yes. Scoring runs on a per-tenant rubric with weighted dimensions, including fatal items, so the score reads like your audit rather than a generic one.
How does consent work at a busy counter?
Notice at the entrance and desk, a tap on the customer's phone or a spoken yes before recording, refusal in one tap. The consent generator on this site produces the wording.
Read next
Bring a recording from your own floor. The fastest way to judge fit is a noisy conversation from one of your stores scored against your own playbook, with the evidence behind every number.